Nopule support

How can we help?

Find quick answers below or contact us with the details needed to investigate a problem.

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Contact support

Email:

The public support email will be added before release.

Support is available in English and Chinese. Please do not include passwords, payment details or unrelated personal information.

Include these details

Tell us your device model, operating-system version, Nopule version, selected language, game name and the steps that led to the issue. A screenshot is helpful when it does not contain sensitive information.

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Progress and reinstalling

Version 1 stores progress locally. Uninstalling the app or clearing its data can permanently remove saved puzzles and high scores. There is currently no account or cloud recovery.

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Social channels

Official social accounts will be listed here after they are confirmed.

For privacy or technical requests, use the support email rather than a public social post.

When a problem occurs

Send useful diagnostic details

Note the game, mode, board size or difficulty, and the actions that led to the problem.
From the Nopule home screen, scroll to the bottom and tap the Nopule version entry to open Device Information.
Tap Save screenshot. The generated card contains only general app, system, device-model, language and display information.
Use the support email above and attach the device-information screenshot. If useful, also attach a screenshot of the problem, after checking that it contains no sensitive information.

Frequently asked questions

Quick answers

Does Nopule need an internet connection?

Core games work offline. At startup, Nopule may briefly contact this website to check whether the installed version is still supported. If the check is unavailable, the app continues offline. Opening this website, visiting an app store and web-based sharing links also require a network connection.

Do I need an account?

No. Version 1 has no account, sign-in or cloud sync.

Where is my game progress stored?

Supported puzzles, preferences and high scores are stored on your device. They are not synced to a Nopule server.

Does the app contain ads or purchases?

No. Version 1 contains no advertising and no in-app purchases. If this changes in a future version, the store listing and Privacy Policy will be updated before release.

How can I make sure a shared puzzle includes its link?

Nopule gives iOS a puzzle image together with a link that opens the shared game. The receiving app decides how those items appear: apps such as Discord may keep both, while WeChat and some social apps may keep only the image. Before sending, check that the message includes a nopule.toolne.com link. If it does not, return to the system share sheet, choose Copy, then paste the copied message into the conversation. The link is what lets another player open the same puzzle.

How do I report a puzzle or rule problem?

Contact support with the game name, mode, board size, difficulty and a screenshot. For generated puzzles, include as much of the starting board as possible.

Can support recover a lost game?

No. Because version 1 does not upload progress, support cannot restore data removed from the device.

Nopule 支持

我们可以怎样帮助你？

你可以先查看常见问题，也可以提供必要信息，帮助我们定位应用问题。

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联系支持

邮箱：

公开支持邮箱将在正式发布前补充。

支持英文和中文。请勿发送密码、付款信息或与问题无关的个人资料。

建议提供的信息

请说明设备型号、操作系统版本、Nopule 版本、当前语言、游戏名称，以及问题出现前的操作步骤。不含敏感信息的截图通常有助于定位问题。

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游戏进度与重新安装

1.0 版本将进度保存在本地。卸载应用或清除应用数据可能永久删除题目进度和最高分。目前没有账号或云端恢复功能。

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社交账号

官方社交账号确认后会在这里公布。

隐私或技术问题请通过支持邮箱联系，不建议在公开社交内容中提交。

遇到问题时

提供便于诊断的信息

记录出现问题的游戏、模式、棋盘大小或难度，以及问题出现前的操作步骤。
回到 Nopule 主视图，滚动到最底部，点击 Nopule 版本进入“设备信息”。
点击截图保存。生成的卡片只包含应用、系统、通用设备型号、语言和屏幕等基本信息。
通过上方支持邮箱发送邮件并附上设备信息截图；如果有帮助，也可附上问题页面截图，但请先确认截图中不含敏感信息。

常见问题

快速解答

Nopule 是否需要联网？

核心游戏可以离线运行。启动时，Nopule 可能会短暂访问本网站，以确认当前安装版本是否仍受支持；如果检查服务不可用，应用会继续离线运行。访问本网站、打开应用商店及网页分享链接也需要网络连接。

是否需要注册账号？

不需要。1.0 版本不提供账号、登录或云同步。

游戏进度保存在哪里？

支持保存的谜题、偏好设置和最高分保存在用户设备本地，不会同步到 Nopule 服务器。

应用是否包含广告或付费项目？

不包含。1.0 版本没有广告和应用内购买。如果未来版本发生变化，会在发布前同步更新商店资料和隐私政策。

分享题目时，怎样确保好友收到可打开的链接？

Nopule 会将题目画面与可打开该题目的链接一并交给 iOS 分享菜单，最终显示方式由接收应用决定。例如 Discord 可以同时保留图片和链接，而微信及部分社交应用可能只接收图片。发送前请确认消息中包含 nopule.toolne.com 链接；如果没有，请返回系统分享菜单选择“拷贝”，再将复制的内容粘贴到对话中。好友需要通过该链接才能打开同一题目。

如何反馈题目或规则问题？

请提供游戏名称、模式、棋盘大小、难度和截图。对于算法生成的题目，请尽可能保留完整的初始棋盘信息。

支持人员能否恢复丢失的进度？