Nopule support

How can we help?

Find quick answers below or contact us with the details needed to investigate a problem.

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Contact support

The public support email will be added before release.

Support is available in English and Chinese. Please do not include passwords, payment details or unrelated personal information.

Include these details

Tell us your device model, operating-system version, Nopule version, selected language, game name and the steps that led to the issue. A screenshot is helpful when it does not contain sensitive information.

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Progress and reinstalling

Version 1 stores progress locally. Uninstalling the app or clearing its data can permanently remove saved puzzles and high scores. There is currently no account or cloud recovery.

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Social channels

Official social accounts will be listed here after they are confirmed. For privacy or technical requests, use the support email rather than a public social post.

Frequently asked questions

Quick answers

Does Nopule need an internet connection?

Core games work offline. Opening this website, visiting an app store and future web-based sharing links require a network connection.

Do I need an account?

No. Version 1 has no account, sign-in or cloud sync.

Where is my game progress stored?

Supported puzzles, preferences and high scores are stored on your device. They are not synced to a Nopule server.

Does the app contain ads or purchases?

No. Version 1 contains no advertising and no in-app purchases. If this changes in a future version, the store listing and Privacy Policy will be updated before release.

How do I report a puzzle or rule problem?

Contact support with the game name, mode, board size, difficulty and a screenshot. For generated puzzles, include as much of the starting board as possible.

Can support recover a lost game?

No. Because version 1 does not upload progress, support cannot restore data removed from the device.

Nopule 支持

我们可以怎样帮助你？

你可以先查看常见问题，也可以提供必要信息，帮助我们定位应用问题。

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联系支持

公开支持邮箱将在正式发布前补充。

支持英文和中文。请勿发送密码、付款信息或与问题无关的个人资料。

建议提供的信息

请说明设备型号、操作系统版本、Nopule 版本、当前语言、游戏名称，以及问题出现前的操作步骤。不含敏感信息的截图通常有助于定位问题。

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游戏进度与重新安装

1.0 版本将进度保存在本地。卸载应用或清除应用数据可能永久删除题目进度和最高分。目前没有账号或云端恢复功能。

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社交账号

官方社交账号确认后会在这里公布。隐私或技术问题请通过支持邮箱联系，不建议在公开社交内容中提交。

常见问题

快速解答

Nopule 是否需要联网？

核心游戏可以离线运行。访问本网站、打开应用商店以及未来的网页分享链接需要网络连接。

是否需要注册账号？

不需要。1.0 版本不提供账号、登录或云同步。

游戏进度保存在哪里？

支持保存的谜题、偏好设置和最高分保存在用户设备本地，不会同步到 Nopule 服务器。

应用是否包含广告或付费项目？

不包含。1.0 版本没有广告和应用内购买。如果未来版本发生变化，会在发布前同步更新商店资料和隐私政策。

如何反馈题目或规则问题？

请提供游戏名称、模式、棋盘大小、难度和截图。对于算法生成的题目，请尽可能保留完整的初始棋盘信息。

支持人员能否恢复丢失的进度？